In Store Pickup + Delivery
We now offer one day delivery!
Delivery costs $15 within Calgary and $20 for surrounding regions, including Airdrie, Chestermere, Indus, Bennett, Cochrane, and Okotoks
If the item is ordered before 11:30am your order will arrive the same day. Delivery drivers dispatch at 3pm and make final rounds by 8pm. Anything ordered after 11:30am will be placed on the next day's delivery route.
Please note that once your order is dispatched for delivery we are unable to make any changes. Packages will be placed at your front door unless specified otherwise and you will receive a photo for proof of delivery. The Livery Shop is not responsible for lost or stolen packages. You are responsible for checking your address and ensuring all information is correct. You are responsible for making sure your package is being delivered to a secure location.
If you have any items that are custom, your entire order will NOT dispatch until the item is made. We give a 5 day lead time for custom orders during peak seasons June - Aug and Nov - Dec.
In Store Pickup
1. After you have placed an order you will receive an email, this is a confirmation email. The purpose of this email is to notify you that we have received your order on our end and we will begin to work on your order shortly. This email does not indicate that it is ready.
2. We pack in order of how they are received. This means we are unable to rush orders or jump out of queue to pack other orders. This just keeps things fair and running smoothly. Please plan accordingly for special occasions. During sales and December we make no exceptions to the above outline.
3. Once your order has been packed you will receive a follow up email that your order has been packed and is ready to be picked up. This email might end up in your spam. Please make sure you check your spam around the 24/48 hour mark!
4. The pickup schedule is Monday to Sunday 11am to 5pm. We do not always have staff at the store and therefore cannot accommodate any pickups or drop-offs outside of the curbside schedule.
5. When you arrive please have your ORDER # ready to go. If you are picking up on behalf of someone please make sure you know the last name under which the order was placed and the order number. The order number is the most important information. We are the pick up location for 3 businesses and will need the order number to narrow down what website your placed your order from.
We are no longer delivering orders to vehicles - Thank you for your understanding.
Please note that we do offer curbside rush for $5. Your item will be packed within 15-30 minutes of being placed - This is during business hours only: Monday - Sunday 11am - 5pm.
Due to the nature of curbside rush, the $5 fee is non refundable.