We now offer same day delivery! If the item is ordered before 12pm your order will arrive the same day. Anything ordered after 12pm will be placed on the next day's delivery route.
Please note that once your order is dispatched for delivery we are unable to make any changes. You are responsible to double checking your address. Packages will be placed at your front door and you will receive a text notification.
*Custom items cannot be rushed and are not included in same day delivery.
1. After you have placed an order you will receive an email, this is a confirmation email. The purpose of this email is to notify you that we will begin to work on it shortly. This email does not indicated that it is ready.
2. Order turnaround time is 48 hours, we pack in order of received. This means we are unable to rush orders or jump out of queue to pack other orders. This just keeps things fair and running smoothly.
3. Once your order has been packed you will receive a follow up email. This email might end up in your spam. Please make sure you check your spam around the 24 hour mark!
4. The pickup schedule is Tuesday to Sunday 11am to 5pm. We are not always at the store and therefore cannot accommodate anything outside of the pickup schedule.
5. When you arrive please have your ORDER # ready to go. If you are picking up on behalf of someone that is okay just make sure you know the name under which the order was placed and the order number. The order number is the most important information. We have 3 businesses operation from one location and will need that number to narrow down what we are looking for. Once you are ready Call the store at 403-453-7711.
6. When we locate your order we will deliver it to your vehicle!