WELCOME TO THE LIVERY SHOP

WE ARE HIRING - ASSISTANT MANAGER

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About Us: 

 

The Livery Shop is located in a historic building in the community of Inglewood in Calgary, Alberta, Canada. The idea of a workshop and showroom appealed to two local companies, CoutuKitsch Jewelry, and Camp Brand Goods Apparel, whose owners became fast friends on the local Calgary market circuit. In November of 2014, the four owners opened The Livery Shop inside of the old Livery Stable. What began as a showroom with a few items grew into a space that supports local artisans and brings in the best of the best independent brands that range from our backyard to around the world.

 

Key Responsibilities:

 

The Assistant Manager will report to the Manager and communicate in a professional, respectful manner on a regular basis. The Assistant Manager will be expected to exhibit an outstanding ethical and professional demeanour, be self-motivated and enjoy working in an environment that promotes respect, transparency, trustworthiness and highly values excellence in customer service.

 

  • Exhibit appropriate selling and buying behaviours. Greet customers immediately, determine their needs and handle all transactions in a professional an enthusiastic manner.

  • Lead by example and become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers' needs. Maximize sales and customer satisfaction by adding items to the close of the sale.

  • Regularly assess inventory levels and ensure restocking is complete in a timely manner. Ensure staff assist in maintaining store displays and follows store housekeeping and maintenance standards and procedures.

  • Achieve store sales goals by leading a team of staff through consistent sound customer service and sales protocol.

  • Monitor staff attendance, punctuality and address unwanted behaviours as well as offer praise for strong consistent behaviours that lead to a respectful, positive, high energy culture.

  • Conduct staff training for new employees and offer regular training as needed to maintain store standards.

  • Understand financial operations, create Excel reports and spreadsheets, process and analyze information, diagnose the root cause of deficiencies and successes to develop and monitor action plans.

 

You’re a great fit if you have: 

  • A love for local brands and the Calgary community.

  • 2+ years of experience in retail or hospitality or equivalent experience.

  • 1+ year of experience working in a team environment.

  • Passion for exceptional customer service and collaborative, high performing teams.

  • Ability to lead and manage team members and lead through influencing others.

  • Strong organizational, communication, interpersonal and problem solving skills.

  • Willing to learn and adapt to changes as business needs change.

  • Available to work a flexible schedule to meet the needs of the business; will require weekends and evenings.

  • Proficiency in using Microsoft Word, Excel, Outlook and POS systems.

  • Minimum High School education.

 

Send your resume and cover letter to info @ theliveryshop.com.

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